Return & exchange

When purchasing from, toBEliving gives you a 14-days money back guarantee from the day of delivery. We do not cover shipping costs and/or additional duties and/or taxes if you choose to return the item. If you wish to request a refund, you need to contact us within the 14 days and return your product in perfect condition. Shipping and handling are at your expense and your risk. We will not compensate for products that have been lost during shipping when returned to toBEliving. Refunds will be made to the credit card used at ordering within 14 business days after receiving the returned item.
Faulty products that have been purchased from our web shop can be replaced or refunded within 14 days after delivery. Please note that the return address is:
Poppel Alle 14
2840 Holte
Call us at +45 2248 6499 or for more information.
toBEliving trades under the Danish guidelines and laws given by Forbrugerstyrelsen. This means that you can send a complain about deficiencies of the product which occurred within 24 months after purchase. This does not apply to defects, damage or wear caused by misuse, lack of maintenance or normal wear. 
For complaints, defects or missed deliveries: Please contact
toBEliving does not cover the shipping cost of a complaint.