Terms & Condtions
Last updated on 1st of February, 2020.
General Terms and Conditions of Sale
The following General Terms and Conditions of Sale concern the offer and sale of products on the website www.xxxxxx, owned and maintained by:
Eilersen Living ApS
Poppel Alle 14
2840 Holte Denmark
P. +45 22486499
CVR: 31 34 89 86
No binding purchase agreement between you and toBEliving has been made until you receive an order confirmation from toBEliving.
Exchanges and refunds
1. Notify us by email within 14 days of receiving your order, that you want to return something.
2. Send your items and the original packaging back to us within 14 days from your notification.
3. Fill out the return form, and send it along with the items you want to return.
4. The return shipment cost must be paid by you, and is not covered by toBEliving.
5. You will receive your refund within 14 days after we receive the notification. However the refund will not be paid before we have received the items at our warehouse or we have received documentation proving the items have been shipped.
6. If the items are not received in their original packaging and in the same condition as you received it a deduction can be made in your refund similar to the decrease of the value of the items.
Our return address is:
Eilersen Living ApS
Poppel Alle 14
2840 Holte, Denmark
General terms of returning items:
You may change your mind within 14 days of receiving your items. You have to notify us before the 14 days if you want to return your order. Please Contact us on e-mail: firstname.lastname@example.org if you want to return a product. After you have received the items you ordered, you may carefully examine and try the items with in the period of 14 days, but only in a manner as you would if you examined in a store at our offline resellers. Have the items been used in excess of what is normal in order to examine them, you will be held liable for the decrease in value of the items the use has caused. Where applicable we will give you a full refund of the purchase price, including the original shipping charges for the items that you return to us. The refund will be paid back to the credit card used to pay for the order within 14 days of receiving the notification. However the refund will not be paid before we have received the items at our warehouse or we have received documentation proving the items have been shipped. The shipping expenses for returning an order are not covered by us, and must be paid by you, and must also be arranged by yourself. . The items are your responsibility until they reach our warehouse. Please make sure you pack the return safely to prevent any damage to the products or boxes. Make sure the product’s original packaging is intact. Please keep receipts and tracking numbers as proof of sending the items back.
Return Shipping Costs:
The return shipment cost must be paid by you, and is not covered by toBEliving. Please see below for estimates on return shipping costs.
DENMARK: 100-150 DKK
EUROPE (EU): 25-100 EUR
EUROPE (NON-EU): 80-150 EUR
REST OF THE WORLD: 100-150 USD
Damaged or faulty items
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us at: email@example.com. If you send us an e-mail, please include as many details as possible including your order number as well as some pictures if there is something wrong with one of the products. You are entitled to give notice of defects for a period of 24 months. If something is wrong with the product, your claim should be sent to us as soon as possible from the time that you notice the problem. You can either have a new product sent, a discount or return the product for a refund. This will be decided from case to case. Accordingly, the provisions on defects in the Danish Sales Act apply. If you send back damaged or faulty items please fill out the return form that came with your order. Send it along with the items you wish to return. If your claim is valid we will of course cover your shipping expenses for returning the item to us. Please provide us with documentation for your expenses. The items are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent (any further) damage to the products or boxes. And please keep receipts and tracking codes as a proof of sending the items back. Please note that items bought on sale cannot be exchanged.
Download Return slip - hvordan sættes det op?
Poppel Alle 14
We will expedite your order as soon as possible. All orders are fulfilled at our warehouse in Holte, Denmark within 2-7 business days. All orders are subject to availability. When your order is placed we will send you an order confirmation. Once your package is shipped we will send you an email with a tracking number for the package.
For shipping charges, please view the toBEliving shipping charge table.
Insurance and delivery
toBEliving insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.
Payment & Prices
We accept card payments by Dankort, Visa/Dankort, Visa, Visa Electron, JCB, Maestro, Eurocard, MasterCard and American Express. The full amount will be charged on the date of the shipment (i.e. when the package is dispatched).
If your country is part of the European Union (EU), prices include Danish VAT at 25 %. Shipping costs will be added to your order. For shipping charges, please view the toBEliving shipping table (Hvor er det henne?). Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. toBEliving ships your package according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for further information.
All orders are shipped with a freight forwarder. Orders can be tracked via freight forwarder's website. Once the parcel has been shipped, you will receive an e-mail with a tracking number. Due to courier restrictions and the risk of credit card fraud we cannot deliver to PO Boxes.
Shipping costs will not be refunded for uncollected or rejected items.
Disclaimer of liability
We do not guarantee that all the items available at the toBEliving web shop are in stock at the time of your order. toBEliving cannot warrant that the content of the site is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-todate. toBEliving may at any time change the content of the site. Though toBEliving strive to always display the correct texts, images and pricing on the site and web shop, errors can occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or canceling your order. If we are unable to get in touch with you, your order will be automatically cancelled. Part of the services mediated through the site are performed and concerned for by outside organizations. In situations where toBEliving act as agent for such services, we cannot be held responsible for any errors resulting from their activities. toBEliving cannot be held responsible for any damages caused from using the site or for that matter not being able to use the site. toBEliving cannot guarantee a problem-free uninterrupted and secure access to the site. We cannot guarantee that colours in the website are fully equivalent to the items’ actual colors. This depends partly on the colour settings of your computer and monitor. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law toBEliving and its suppliers and content providers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect toBEliving’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Copyright in the documents provided in this site (including logos, graphics, text, photos, icons, images, data, software and designs) are owned by toBEliving.
For press inquiries, please contact us at Bettina Eilersen - firstname.lastname@example.org
toBEliving use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. Gælder det osgå for denne webshop?
For security reasons, we do not store any payment information in our database.
In case of Force Majeur, toBEliving’s obligations are procrastinated. The contract between you and toBEliving can in such cases be partially or fully terminated by yourself or by toBEliving. A Force Majeur is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. toBEliving will under such circumstances do everything we can to solve the matter for our customers as soon and entirely as possible.
You are always welcome to contact us if you have any question regarding, the products your order og wish to make a complaint to our online-customer service. We will answer as soon as possible.
Mail: Bettina Eilersen - email@example.com
Phone: +45 22486499
If you still wish to complaint after contacting toBEliving, you can use this link: ORD (Online Dispute Resolution) her skal være et link